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http://hdl.handle.net/10773/8862
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DC Field | Value | Language |
---|---|---|
dc.contributor.author | Dias, G.P. | pt |
dc.date.accessioned | 2012-07-31T09:34:44Z | - |
dc.date.available | 2012-07-31T09:34:44Z | - |
dc.date.issued | 2011 | - |
dc.identifier.issn | 1646-9895 | pt |
dc.identifier.uri | http://hdl.handle.net/10773/8862 | - |
dc.description.abstract | In this article we present and discuss the Q-Model - a two-dimensional maturity model for e-government. Although it is the result of a synthesis effort on previously proposed maturity models, it innovates by using two dimensions of analysis: interaction in service delivery; and integration of the service delivery from the client's perspective. This approach allows the classification of a broader spectrum of e-government initiatives and suggests that multiple maturity paths can be followed from traditional face-to-face non-integrated government environments to fully multi-channel and trannsversally integrated e-government scenarios. We argue that the Q-Model contributes to shift the focus from interaction driven e-government development to a development approach that balances interaction with integration concerns. This is especially relevant since governments tend to postpone integration objectives because they are harder to achieve and have less immediate visibility. | pt |
dc.language.iso | por | pt |
dc.publisher | AISTI | pt |
dc.rights | openAccess | por |
dc.subject | E-government; maturidade; interoperabilidade; prestação eletrónica de serviços; administração pública | pt |
dc.title | Q-model: Um modelo bidimensional de maturidade para o e-government | pt |
dc.type | article | pt |
dc.peerreviewed | yes | pt |
ua.distribution | international | pt |
degois.publication.firstPage | 33 | pt |
degois.publication.issue | 1 | |
degois.publication.issue | 6 | pt |
degois.publication.lastPage | 46 | pt |
degois.publication.title | RISTI - Revista Iberica de Sistemas e Tecnologias de Informacao | pt |
degois.publication.volume | Vol. 7 | pt |
dc.relation.publisherversion | http://www.aisti.eu/index.php?option=com_content&task=view&id=20 | pt |
Appears in Collections: | ESTGA - Artigos |
Files in This Item:
File | Description | Size | Format | |
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2011 RISTI gpd.pdf | 260.81 kB | Adobe PDF | View/Open |
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