Utilize este identificador para referenciar este registo:
http://hdl.handle.net/10773/8862
Título: | Q-model: Um modelo bidimensional de maturidade para o e-government |
Autor: | Dias, G.P. |
Palavras-chave: | E-government; maturidade; interoperabilidade; prestação eletrónica de serviços; administração pública |
Data: | 2011 |
Editora: | AISTI |
Resumo: | In this article we present and discuss the Q-Model - a two-dimensional maturity model for e-government. Although it is the result of a synthesis effort on previously proposed maturity models, it innovates by using two dimensions of analysis: interaction in service delivery; and integration of the service delivery from the client's perspective. This approach allows the classification of a broader spectrum of e-government initiatives and suggests that multiple maturity paths can be followed from traditional face-to-face non-integrated government environments to fully multi-channel and trannsversally integrated e-government scenarios. We argue that the Q-Model contributes to shift the focus from interaction driven e-government development to a development approach that balances interaction with integration concerns. This is especially relevant since governments tend to postpone integration objectives because they are harder to achieve and have less immediate visibility. |
Peer review: | yes |
URI: | http://hdl.handle.net/10773/8862 |
ISSN: | 1646-9895 |
Versão do Editor: | http://www.aisti.eu/index.php?option=com_content&task=view&id=20 |
Aparece nas coleções: | ESTGA - Artigos |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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2011 RISTI gpd.pdf | 260.81 kB | Adobe PDF | Ver/Abrir |
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