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IEETA - Instituto de Engenharia Eletrónica e Engenharia Informática de Aveiro
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Sep-2018
A methodological approach to dematerialization of business processes using open-source technology
Ávila, Liliana
;
Teixeira, Leonor
;
Almeida, Pedro
article
2018
Identification of inefficiencies in a complaints handling process
Santos, Miguel
;
Alvelos, Helena
;
Xambre, Ana Raquel
;
Teixeira, Leonor
bookPart
2018
A model to support the implementation of courses using information and communication technologies in higher education institutions
Alvelos, Helena
;
Costa, Carolina Simões
;
Teixeira, Leonor
bookPart
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Alvelos, Helena
1
Almeida, Pedro
1
Costa, Carolina Simões
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Santos, Miguel
1
Xambre, Ana Raquel
1
Ávila, Liliana
Subject
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ADDIE model
1
BPMN
1
Business Process Modelling
1
Complaint handling process
1
Dematerialization of business pro...
1
Higher Education
1
Learning Management Systems (LMS)
1
Massive Open Online Courses (MOOCs)
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Methodology
1
Open-source software
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