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Issue Date | Title | Author(s) | Type | Access Type |
---|---|---|---|---|
Sep-2019 | Multichannel service failure and recovery in a O2O era: a qualitative multi-method research in the banking services industry | Reis, João; Amorim, Marlene; Melão, Nuno | article | |
2021 | Mechanisms adopted by social enterprises for effective volunteer-based operations | Ávila, Liliana; Amorim, Marlene | article |