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2018
Identification of inefficiencies in a complaints handling process
Santos, Miguel
;
Alvelos, Helena
;
Xambre, Ana Raquel
;
Teixeira, Leonor
bookPart
2018
A model to support the implementation of courses using information and communication technologies in higher education institutions
Alvelos, Helena
;
Costa, Carolina Simões
;
Teixeira, Leonor
bookPart
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Author
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Alvelos, Helena
1
Costa, Carolina Simões
1
Santos, Miguel
1
Xambre, Ana Raquel
Subject
1
ADDIE model
1
BPMN
1
Business Process Modelling
1
Complaint handling process
1
Higher Education
1
Learning Management Systems (LMS)
1
Massive Open Online Courses (MOOCs)
1
Process improvement
1
Web 2.0