Please use this identifier to cite or link to this item:
http://hdl.handle.net/10773/40681
Title: | Brand experience, trust, and perceived risk in a second-hand online marketplace: the case of OLX group |
Author: | Faria, Sílvia Ferreira, Pedro Gomes, Sofia Gabriel, Carla |
Keywords: | Brand trust Perceived risk Brand experience Second-hand products Online auction |
Issue Date: | Sep-2022 |
Publisher: | IBIMA Publishing |
Abstract: | The widespread presence of the Internet in people’s lives has transformed the way consumers look for and buy a variety of goods and services. Shopping online is nowadays a popular way for a considerable number of individuals, giving rise to numerous forms of alternative shopping platforms. While in traditional e-commerce the seller is usually a known brand, another trend emerged in recent years, where the seller can be virtually everyone. In this context, buyers interact with little-known or even non-professional sellers. Since research on consumers’ behavior in second-handed products selling platforms is still scarce, this study examines how brand experience is influenced by perceived risk and brand trust in this context. The research uses a hypothetical-deductive approach. Based on a sample of 185 consumers of an online marketplace for second-hand goods, data were collected by a structured questionnaire. A regression analysis model was used to conduct statistical analysis, and SPSS was used to execute the analysis. Findings show that low perceived risk and high brand trust are associated with a better brand experience. The research, despite being restricted to one particular online marketplace for second-handed products, provides evidence to support the relevance of such platforms in lowering risk and enhancing brand trust, as a way to offer a pleasant brand experience. |
Peer review: | yes |
URI: | http://hdl.handle.net/10773/40681 |
DOI: | 10.5171/2022.872205 |
ISSN: | 1947-3788 |
Publisher Version: | https://ibimapublishing.com/articles/IBIMABR/2022/872205/ |
Appears in Collections: | ESTGA - Artigos |
Files in This Item:
File | Description | Size | Format | |
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IBIMA-BR_BE-Trust-PR_OLX.pdf | 263.98 kB | Adobe PDF | View/Open |
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