Please use this identifier to cite or link to this item:
http://hdl.handle.net/10773/38781
Title: | The influence of power, commitment, and relationship quality on objective performance |
Author: | Vieira, Armando Luís Costa, Carlos |
Keywords: | Commitment Hotel performance Power Relationship quality Tour operator performance |
Issue Date: | 1-Jan-2017 |
Publisher: | DEGEIT - Universidade de Aveiro |
Abstract: | This research aims at testing a model of the influence of non-coercive power (NCP), commitment, and relationship quality (RQ) on tourism organizations’ objective performance. Two mail surveys
provide the perceptions of 688 hotel representatives about their business relationships with tour operators, and 1,002 corporate client representatives about their business relationships with hotels. Results
suggest that commitment is the most important construct in the ‘tour operator-hotel dyad’, while in
the ‘hotel-corporate client dyad’ NCP is the strongest determinant of commitment, RQ and share of
business. The comparison of two samples characterized by different levels of power asymmetry provides
new and relevant insights. O presente trabalho visa testar um modelo da influência do poder não coercivo (NCP), empenho, e qualidade da relação (RQ) no desempenho objetivo de organizações de turismo. Dois inquéritos postais proporcionam perceções de 688 representantes de hotéis sobre as suas relações de negócio com operadores turísticos, 1002 representantes de clientes empresa sobre as suas relações de negócio com hotéis. Os resultados sugerem que o empenho é o constructo mais importante na ‘díade operador turístico-hotel’, ao passo que na ‘díade hotel-cliente empresa’ o NCP é o determinante mais forte do empenho, da RQ e da quota de cliente. A comparação das duas amostras, caracterizadas por níveis diferentes de assimetria de poder, proporciona perspetivas novas e relevantes. |
Peer review: | yes |
URI: | http://hdl.handle.net/10773/38781 |
DOI: | 10.34624/rtd.v1i27/28.9651 |
Appears in Collections: | DEGEIT - Artigos GOVCOPP - Artigos |
Files in This Item:
File | Description | Size | Format | |
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9651-Manuscrito-17525-1-10-20191202.pdf | 337 kB | Adobe PDF | View/Open |
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