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2018
Exploring the Usage of MOOCs in Higher Education Institutions
Costa, Carolina
;
Teixeira, Leonor
;
Alvelos, Helena
article
2018
Identification of inefficiencies in a complaints handling process
Santos, Miguel
;
Alvelos, Helena
;
Xambre, Ana Raquel
;
Teixeira, Leonor
bookPart
2018
A model to support the implementation of courses using information and communication technologies in higher education institutions
Alvelos, Helena
;
Costa, Carolina Simões
;
Teixeira, Leonor
bookPart
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Costa, Carolina
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Costa, Carolina Simões
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Santos, Miguel
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Xambre, Ana Raquel
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Higher Education
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ADDIE model
1
BPMN
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Business Process Modelling
1
Complaint handling process
1
Coursera
1
EdX
1
Learning Management Systems (LMS)
1
Massive Open Online Courses (MOOCs)
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