TY: JOUR T1 - Usability evaluation of a community-led innovation mobile app A1 - Branco, André Castello A1 - Sacramento, Eveline R. A1 - Oliveira, Eliza A1 - Tymoshchuk, Oksana A1 - Antunes, Maria A1 - Almeida, Margarida A1 - Pedro, Luís A1 - Ramos, Fernando A1 - Carvalho, Daniel N2 - Digital media can facilitate collaborative processes among local agents, value endogenous resources, and promote assets associated with territory. This article presents the results of a study concerning the development and validation of a mobile app for promoting the relationship among agents of the Portuguese Centro region?s communities/entities. This paper focuses on the results of a heuristic evaluation of the mobile app carried out with two groups of experts in Digital Technologies, Tourism, Health, and Well-Being, besides providing an overview of the mobile app that was developed and a theoretical background regarding community-led innovation, usability, and heuristics. For the CeNTER app prototype evaluation itself, the use of Nielsen's heuristics, a MATCH-MED scale, together with a Think-Aloud Protocol allowed us to improve its usability. This article contributes to a reflection about the evaluation of mobile apps in the scope of territorial-based innovation initiatives, engaging its stakeholders in the process. UR - https://ria.ua.pt/handle/10773/35252 Y1 - 2022 PB - SciTePress Digital Library