Citizen-side handling of life event services

Abstract

CHAPAS is a model for the provision of life event e-government services where no direct communication between service providers exists. The citizen, assisted by a personal tool (Chappie), is responsible to gather all the information required by the service he wants to apply to, possibly from services of other providers. In this paper we discuss how life event e-government services are provided in CHAPAS, from the point of view of the interactions of Chappie with services. The immediate advantage of this approach is that services do not need to directly interact with each other to provide complex life event services, thereby citizens having full control of the flow of their personal information.