Please use this identifier to cite or link to this item:
http://hdl.handle.net/10773/8893
Title: | Human language technologies for e-gov |
Author: | Rodrigues, M. Dias, G.P. Teixeira, A. |
Keywords: | e-gov, Life-event, Human language technologies, Natural language interface, Information extraction |
Issue Date: | 2010 |
Abstract: | Effective provision of government services implies that, besides being provided online, services become available through other channels, are organized according to citizen's expectations, are accessible to everyone, anytime and anywhere, and include information from unstructured sources. It is also essential to provide the tools that allow citizens to correctly identify the services they need. In this paper we will discuss how it is possible to improve e-gov service delivery by using human language technologies. We argue that these technologies can contribute to: deliver services in more inclusive manners; provide human centered and multilingual service and support; and include non-structured information scattered across different sources. |
Peer review: | yes |
URI: | http://hdl.handle.net/10773/8893 |
ISBN: | 978-989-674-025-2 |
Publisher Version: | http://www.scopus.com/inward/record.url?eid=2-s2.0-77956270605&partnerID=40&md5=ac0cef42716f94eb8846c1fa6a3c9023 |
Appears in Collections: | ESTGA - Comunicações |
Files in This Item:
File | Description | Size | Format | |
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2010 WEBIST mjfr-gpd-ajst.pdf | 248.81 kB | Adobe PDF |
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