Building leadership: how pride in your work leads to better attendance and quality

Abstract

Human performance technology (HPT) stresses a rigorous analysis of present and desired levels of performance, identifies the causes of performance gaps, offers a wide range of interventions with which to improve performance, guides the change management process, and evaluates the results. The project described in this article follows this structure, providing evidence supporting the belief that HPT practice leads to superior performance in solving people-related problems. At times, human resource-related problems, such as a lack of trust in management, can lead to all sorts of other maladies. Attendance, quality, and on-time delivery can all be affected, as was the situation in the case illustrated in this article.