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Title: Walking clinic in ambulatory surgery: a patient based concept: a Portuguese pioneer project
Author: Vinagreiro, M.
Valverde, J. N.
Alves, D.
Costa, Marco
Gouveia, P.
Guerreiro, E.
Keywords: Walking clinic
Ambulatory surgery
Patient satisfaction
Statistical analysis
Issue Date: 2015
Publisher: Elsevier
Abstract: Walking Clinic is an innovative, efficient and easily reproducible concept adapted to ambulatory surgery. It consists of a preoperative single day work-up, with a surgeon, an anesthetist and a nurse. The aim of this study was to evaluate patient satisfaction and its determinants. Methods: A survey was applied to 171 patients (101 of the Walking Clinic group and 70 not engaged in this new concept). Patient satisfaction was assessed evaluating five major questionnaire items: secretariat (quality of the information and support given), physical space (overall comfort and cleanliness), nurses and medical staff (willingness and expertise), and patients (waiting time until pre-operative consults and exams, waiting time until being scheduled for surgery, surgery day waiting time and postoperative pain control). Furthermore, overall assessment of the received treatment, and probability of patient recommending or returning to our ambulatory unit were also analyzed.
Peer review: yes
DOI: 10.1016/j.ijsu.2015.04.042
ISSN: 1743-9191
Appears in Collections:ESTGA - Artigos

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