Browsing by Author Santos, Miguel
Showing results 1 to 1 of 1
| Issue Date | Title | Author(s) | Type | Access Type |
|---|---|---|---|---|
| 2018 | Identification of inefficiencies in a complaints handling process | Santos, Miguel; Alvelos, Helena; Xambre, Ana Raquel; Teixeira, Leonor | bookPart |  |