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 Local e-government information and service delivery
Please use this identifier to cite or link to this item http://hdl.handle.net/10773/8936

title: Local e-government information and service delivery
authors: Dias, G.P.
keywords: E-government
Government-to-citizen
Information dissemination
Local government
Online service delivery
Public administration
issue date: 2011
publisher: CISTI
abstract: In this article we present a survey of the websites of 239 Portuguese municipalities. General characteristics of the web sites, available information and online delivery of services were observed. The study was conducted between February and May, 2010. Considering the results, we conclude that, despite the investments made in the past decade, local e-government in Portugal still exhibits medium level development in what relates information dissemination and remains substantially underdeveloped concerning online service delivery. We argue that a cultural breakthrough is needed in order to take full advantage of new technologies in government-to-citizen interactions at the local level in Portugal. © 2011 AISTI.
URI: http://hdl.handle.net/10773/8936
ISBN: 978-1-4577-1487-0
publisher version/DOI: http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=5974287
source: Proceedings of the 6th Iberian Conference on Information Systems and Technologies, CISTI 2011
appears in collectionsESTGA - Comunicações

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