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 Human language technologies for e-gov
Please use this identifier to cite or link to this item http://hdl.handle.net/10773/8893

title: Human language technologies for e-gov
authors: Rodrigues, M.
Dias, G.P.
Teixeira, A.
keywords: e-gov, Life-event, Human language technologies, Natural language interface, Information extraction
issue date: 2010
abstract: Effective provision of government services implies that, besides being provided online, services become available through other channels, are organized according to citizen's expectations, are accessible to everyone, anytime and anywhere, and include information from unstructured sources. It is also essential to provide the tools that allow citizens to correctly identify the services they need. In this paper we will discuss how it is possible to improve e-gov service delivery by using human language technologies. We argue that these technologies can contribute to: deliver services in more inclusive manners; provide human centered and multilingual service and support; and include non-structured information scattered across different sources.
URI: http://hdl.handle.net/10773/8893
ISBN: 978-989-674-025-2
publisher version/DOI: http://www.scopus.com/inward/record.url?eid=2-s2.0-77956270605&partnerID=40&md5=ac0cef42716f94eb8846c1fa6a3c9023
source: WEBIST 2010 - Proceedings of the 6th International Conference on Web Information Systems and Technology
appears in collectionsESTGA - Comunicações

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