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 Building leadership: how pride in your work leads to better attendance and quality
Please use this identifier to cite or link to this item http://hdl.handle.net/10773/7103

title: Building leadership: how pride in your work leads to better attendance and quality
authors: Oliveira, Manuel Au-Yong
keywords: Leadership, attendance
quality
interventions
training
issue date: Aug-2005
publisher: Wiley-Blackwell
abstract: Human performance technology (HPT) stresses a rigorous analysis of present and desired levels of performance, identifies the causes of performance gaps, offers a wide range of interventions with which to improve performance, guides the change management process, and evaluates the results. The project described in this article follows this structure, providing evidence supporting the belief that HPT practice leads to superior performance in solving people-related problems. At times, human resource-related problems, such as a lack of trust in management, can lead to all sorts of other maladies. Attendance, quality, and on-time delivery can all be affected, as was the situation in the case illustrated in this article.
URI: http://hdl.handle.net/10773/7103
ISSN: 1930-8272
publisher version/DOI: http://dx.doi.org/10.1002/pfi.4140440703
source: Performance Improvement
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